Senior Business Analyst (Front-End)
General Summary
This role will primarily support the MediaCloud User Experience work area by participating in a functional and technical capacity in all phases of Project Life Cycles and ongoing management, support, and maintenance of user experience and user interface for media and asset management systems. This candidate will lead multiple activities such as user experience design, user interface prototyping, and managing complex user experience requirements while serving as a functional liaison and key constituent to the user community. This person continuously gains an understanding of the media supply chain user experience needs and how systems are used in support of their business workflows, transferring knowledge between users, designers, and technical members of the team. Knowledge and expertise in managing projects with cross-functional teams are critical to the success of this role.
1. Project Initiation
a. Develop an understanding of customer needs and apply it in researching potential solutions.
b. Participates in clarification, rationalization, and documentation of project requests.
c. Participates in the preparation of the Business Case, User Experience Flows, User Interface Prototype, Justification, RFI, RFP, Package Selection Recommendation, and other project initiation documents.
a. Analyzes and documents relevant business processes.
b. Conducts interviews with customers to define functional requirements.
c. Serves as an intermediary between technical and non-technical teams to ensure items are developed to meet business needs.
d. Leads and/or participates during detailed design and/or configuration.
e. Participates in the software selection process, where applicable.
f. Participates in Integration Testing, including the development of test plans, test cases and scenarios, and documentation of results.
g. Facilitates and/or Conducts User Acceptance Testing.
h. Assists in the preparation of end-user documentation, training materials, curriculum, and schedule.
i. Conducts training classes, including train-the-trainer, one-on-one, and classroom style training.
j. Provides first-line post-implementation support to users regarding functional issues.
k. Participates in change management activities.
a. Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing system resolutions, including workarounds when needed.
b. Participates in functional analysis for production support activities.
c. Applies department change control policies & procedures.
d. Coordinates with other IT departments on integrated system support.
a. Communicates plans, status, and issues to management regularly.
b. Adheres to department standards, policies, procedures, and industry best practices.
a. Self-driven with the ability to adapt quickly to a constantly changing environment.
b. Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
c. Comfortable presenting in front of large groups and to Executive Management.
d. Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies for FOX.
a. Available to work nights and weekends as needed.
b. Some travel is required.
Strong experience with Media Asset Management (MAM) platforms, workflows, and use cases.
Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban.
Strong ability to translate business needs into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
Applies design-thinking and follows a user-oriented approach to ensure that not only expected functionality is delivered but also optimal usability and ergonomics
Makes design and user-experience decisions related to core, and new, functions and features
Strong analytical skills, including translation of user experience/user interface designs into actionable user stories.
Strong communication skills, including creation of project documentation, presentation materials, and presenting to business and technical audiences.
Gains understanding of customers’ workflows and how systems are used in support of their workflows.
Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
Supports multiple business divisions in a functional capacity across all project phases.
Proficient with structured analysis, including process flow definition, and data flow diagramming.
Participates in integration testing, including the development of test plans, test cases, and documentation of results.
Communicates plans, status, and issues to the project team and management regularly.
Self-driven with the ability to adapt quickly to a constantly changing environment.
Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
Hands-on experience with UX/UI tools such as Invision, Balsamiq, Visio, and Lucidchart is a plus
Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
Adheres to department standards, policies, procedures, and industry best practices.