Pointwest is looking for a Manual QA Tester to join our Insurance Business Unit. This role is key to delivering high-quality software through detailed testing, clear defect reporting, and active collaboration with cross-functional teams. You will contribute to project success by ensuring product reliability while aligning with Pointwest's core values of Leadership, Excellence, and Innovation, and our culture of Agility, Accountability, Collaboration, Customer Centricity, and Innovation.
Key Responsibilities
Design, execute, and maintain test plans and test cases based on requirements.
Conduct functional, regression, and exploratory testing to ensure product quality.
Log and track bugs through test management and defect tracking tools.
Collaborate with developers, analysts, and project stakeholders to resolve defects and improve test outcomes.
Provide clear documentation of testing processes, risks, and issues.
Support quality initiatives, share best practices, and contribute to team learning and process improvement.
Performance Metrics
Customer & Stakeholder Satisfaction: Timely and accurate defect reporting; consistent communication with stakeholders; positive client feedback.
Business Growth Contribution: Reduction in production defects; on-time QA deliverables; support for client retention through quality assurance.
Process Improvement: Suggestions implemented; reusable test assets created; participation in retrospectives and QA audits.
Learning & Development: Training hours completed; certifications attained (e.g., ISTQB); peer contributions and knowledge-sharing.
Qualifications
Bachelor's degree in Computer Science, Software Engineering, or a related field.
Relevant experience in manual QA testing (preferably in insurance or financial domains).
Familiar with QA methodologies, test case design, and bug tracking tools (e.g., JIRA, TestRail).
Basic understanding of programming languages like Java, Python, or C# is a plus.
Test automation or performance testing experience is an advantage.
Detail-oriented, analytical, and proactive problem-solver.
Excellent written and verbal communication skills.
ISTQB certification or similar is a plus.
Must embody Pointwest’s values of Leadership, Excellence, and Innovation, and demonstrate our culture of Agility, Accountability, Innovation, Collaboration, and Customer Centricity.