Supports facility management for regular maintenance needs, one-off repair and maintenance, space planning, and special facilities projects including coordination and communication with property management, vendors, and internal stakeholders, where appropriate for the role and under the direction of department supervisor/manager.
Ensures physical space is maintained and in good repair by reviewing space and addressing needs for maintenance and general repairs identified personally or by customers or other department staff. This includes lighting repairs, carpet cleaning needs, janitorial needs, courier services, packing management, logistics & transportation, etc. Incorporates follow-up procedures to ensure all requests/needs have been completed and to satisfaction.
Supports other facility needs/services which may include: security and security badges/access, customer requests related to the facility (e.g. broken chair/office furniture, internal moves, light replacement), furniture/equipment inspections and repairs research, purchase of small replacement appliances or equipment and other misc. items.
Supports facility and vendor management by engaging/coordinating with vendors and proactively identifying, reporting, and helping facilitate resolution for issues/repairs.
Supports tracking of vendor contracts, equipment warranties, facilities reporting, and systems.
Maintains and enforces standard office security procedures/badge systems and life safety program with the assistance of management and team. Ensures compliance with required facility processes/procedures.
Ensures excellent working knowledge of department/facilities service offerings, office space/equipment, and company protocols and procedures.
Supports various facility-related requests and data management such as disaster/business continuity planning, floor plan management/space allocations, office greening efforts, and other requests that require tracking and reporting.
Fosters and builds positive relationships with team, customers, and leadership in all functions at all levels, and communicates effectively and proactively, as needed.
Adds value to customer experience through critical thinking, anticipating needs, and offering additional services/support, if appropriate.
Ensures all provided service/support is carried out and meets stakeholders’ expectations consistently.
Perform other tasks and special projects as required or as assigned by the management team.
QUALIFICATIONS:
A bachelor's degree in facilities management, business administration, engineering, or a related field
Previous experience in facilities management, administration, or a related field
Experience with facility operations, including managing vendors, overseeing maintenance activities, and ensuring compliance with safety regulations, is highly desirable. Familiarity with relevant software and systems, such as facility management software, Microsoft Office Suite, and database management tools.