We’re looking for a Scrum Master to guide Agile teams toward the successful delivery of customer-driven goals. This role supports the Insurance Business Unit and is ideal for a proactive servant leader who excels in facilitating agile ceremonies, removing blockers, and continuously improving team performance. You'll help drive Pointwest's core values—Leadership, Excellence, and Innovation—while championing our culture of Agility, Accountability, Innovation, Collaboration, and Customer Centricity.
Key Responsibilities
Delighting Our Customers & Stakeholders
Facilitate agile ceremonies (planning, daily stand-ups, demos, retros)
Remove blockers and ensure sprint goal completion
Align work with customer needs and provide regular progress updates
Growing Our Business
Support Product Owners with backlog prioritization and stakeholder alignment
Share best practices and support agile maturity across the organization
Create reports and dashboards using Jira and Confluence
Improving the Way We Work
Monitor team metrics and implement process improvements
Automate repetitive tasks and optimize workflows
Administer team tools (Jira, Confluence, Quip, etc.)
Developing Myself and Others
Coach Product Owners and team members in agile best practices
Foster a culture of continuous learning
Contribute to internal agile forums and workshops
Key Metrics for Success
Sprint goal completion rate and velocity
Customer and stakeholder satisfaction
Quality of agile reports and dashboards
Team engagement and coaching feedback
Qualifications
Education & Certification
Bachelor's degree in IT, Computer Science, or related field
Scrum Master Certification (CSM, PSM) preferred
Scrum Coach certification is a plus
Skills & Experience
Experience with Agile/Scrum and Kanban in software development
Strong facilitation, coaching, and communication skills
Proficient in Jira, Confluence, Quip, Slack, Google Drive
Analytical mindset with excellent attention to detail
Ability to work with cross-functional and remote teams
Why Join Pointwest?
At Pointwest, we empower leaders and innovators. As a Scrum Master, you'll shape how we deliver digital solutions in the insurance domain—building better ways of working and delighting our clients every step of the way.
Apply now and lead the way with agility!