SENIOR BUSINESS ANALYST (SERVICES)
We are looking for a Senior Business Analyst (Services) who will participate in a functional and technical capacity in all phases of the project and ongoing enhancement, support, and maintenance of the MediaCloud platform. This candidate will lead multiple activities such as designing workflows and defining complex functional/technical / backend requirements, while serving as a functional liaison to the technical team. This person continuously gains an understanding of digital media supply chain and how systems are used in support of business workflows, and transferring knowledge between customer-facing and technical members of the team.
RESPONSIBILITIES
1. Project Initiation
a. Develops understanding of customer needs and applies it in researching
potential solutions.
b. Participates in clarification, rationalization, and documentation of project
requests.
c. Participates in the preparation of the Business Case, Project Charter, Project Cost
Justification, RFI, RFP, Package Selection Recommendation, and other project
initiation documents.
2. Application Development
a. Analyzes and documents relevant business processes.
b. Conducts interviews with customers to define functional requirements.
c. Serves as an intermediary between technical and non-technical teams to ensure
items are developed to meet business needs.
d. Leads and/or participates during detailed design and/or configuration.
e. Participates in the software selection process, where applicable.
f. Participates in Integration Testing, including development of test plans, test
cases and scenarios, and documentation of results.
g. Facilitates and/or Conducts User Acceptance Testing.
h. Assists in the preparation of end-user documentation, training materials,
curriculum, and schedule.
i. Conducts training classes, including train-the-trainer, one-on-one, and classroom-style training.
j. Provides first-line post-implementation support to users regarding functional
issues.
k. Participates in change management activities.
3. Application Support
a. Takes ownership of functional issues by identifying underlying problems,
analyzing potential solutions, and implementing system resolutions, including
workarounds when needed.
b. Participates in functional analysis for production support activities.
c. Applies department change control policies & procedures.
d. Coordinates with other IT departments on integrated system support.
4. Administration
a. Communicates plans, status, and issues to management regularly.
b. Adheres to department standards, policies, procedures, and industry best
practices.
5. Departmental Responsibilities
a. Self-driven with the ability to adapt quickly to a constantly changing environment.
b. Ability to self-prioritize based on constantly changing needs ranging across
project and support initiatives.
c. Comfortable presenting in front of large groups and to Executive Management.
d. Proactively seeks and escalates areas of improvement that can help drive cost
savings and other efficiencies for the client
6. Other Responsibilities Required
a. Available to work nights and weekends as needed.
QUALIFICATIONS
• Strong ability to capture and translate requirements into actionable user stories, data
models, and related artifacts.
• Expertise in eliciting requirements for an API or service to fulfill a business logic,
backend function, or product feature.
• Hands-on experience with SDLC methodologies such as Agile Scrum and Kanban is
required.
• Strong communication skills, including creation of requirements, presentation materials,
and specifications.
• Experience configuring software to fulfill business needs including setting up rules
and variables.
• Proficient in writing functional scenarios and test cases to ensure that an API or service
functions correctly.
• Conversant in defining upstream/downstream system integration requirements and
input/output parameters.
• Adept at creating metadata models and establishing best practices to support content
tagging and search.
• Knowledge of media asset management platforms, workflows, and related technologies
is desired.
• Experience with next-generation cloud-native platforms, products, and technologies is a
bonus.
• Industry knowledge of live, linear, and non-linear broadcast workflows is a plus.
• Familiarity with audio-video encoding, transcoding, quality control, subtitling,
captioning, etc.
• General know-how of file transfer acceleration tools such as Aspera and Signiant.
• Adheres to department standards, policies, procedures, and industry best practices.
• Must be able to work in a fast-paced and deadline-driven team environment.
EDUCATION AND TRAINING
• Experience in business analysis, system analysis, or product engineering.
• Experience leading, developing, or participating in software development.
• Experience defining complex requirements, workflows, and user stories.
• Certification or knowledge of industry standards such as CBAP, SMPTE, and ATSC a plus.