Pointwest is looking for a Business Analyst to join our Healthcare Business Unit. The role acts as a liaison between clients and the technical team, identifying business needs, proposing solutions, and delivering value through innovation, excellence, and collaboration. If you are passionate about driving change, improving processes, and creating meaningful impact for healthcare clients, this role is for you.
Key Responsibilities
Customer & Stakeholder Engagement: Collaborate with clients to understand business needs, lead requirement gathering sessions, and deliver clear documentation and insights.
Business Growth: Identify opportunities for service enhancement and support pre-sales activities through analysis and solution recommendations.
Process Improvement: Analyze operations, design better workflows, and lead improvement initiatives.
People Development: Continuously develop your skills and contribute to mentoring peers and sharing knowledge.
Key Metrics for Success
Client satisfaction and quality of deliverables
Timely and complete documentation of requirements
Identified growth or upsell opportunities
Contributions to process improvements and knowledge sharing
Qualifications
Bachelor's degree in IT, Business Management, or related field
At least 5 years of experience in business analysis (healthcare domain preferred)
Strong communication, analytical, and problem-solving skills
Proficiency in creating process models (BPMN/UML)
Familiarity with SQL and BI tools (e.g., Tableau, Excel, Data Studio)
Experience in healthcare IT and regulatory environments is a plus